Privacy policy
Plum Puzzles is operated by People Like Us Media (ABN 23 214 054 308), Australia ("we", "us", "our").
This policy explains how we collect, use, store, and protect your personal information when you visit or shop at plumpuzzles.com (the "Site"), in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Information We Collect
Information you give us: name, email address, shipping and billing address, phone number, and payment details when you place an order, create an account, or contact us.
Information collected automatically: IP address, browser type, device information, pages viewed, and general location, via cookies and similar technologies (see Cookies below).
Information from third parties: our payment processor and Shopify may share limited transaction and fraud-prevention data with us.
We do not knowingly collect payment card numbers directly. These are processed securely by our payment provider (see Third Parties, below) and are not stored on our servers.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders, including shipping and customer service
- Communicate with you about your order, account, or enquiries
- Send marketing communications, where you've opted in (you can unsubscribe at any time)
- Improve our Site, products, and customer experience
- Detect and prevent fraud, and meet our legal obligations
3. Third Parties We Share Information With
We share personal information only as needed to run our store, including with:
- Shopify, our e-commerce platform, which hosts our store and processes orders
- Payment processors (e.g. Shopify Payments), to securely process payments
- Shopify Email, for email marketing, where you've subscribed
- Australia Post / shipping carriers, to deliver your order
- Analytics and advertising providers (e.g. Google, Meta), where cookies are enabled, to understand Site usage and show relevant ads
We do not sell your personal information to third parties.
Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles.
4. Cookies
We use cookies and similar technologies to keep the Site working, remember your cart and preferences, and understand how visitors use our Site. You can control or disable cookies through your browser settings, though parts of the Site may not function as intended if you do.
5. Data Retention
We retain personal information for as long as needed to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting obligations.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal obligations (e.g. record-keeping requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at hello@plumpuzzles.com.
7. Security
We take reasonable technical and organisational steps to protect your personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
8. Children's Privacy
Our Site is not directed at children, and we do not knowingly collect personal information from anyone under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Site after changes means you accept the updated policy.
10. Contact Us
Questions or concerns about this policy or your personal information? Email us at hello@plumpuzzles.com.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.