Shipping policy

Plum Puzzles (People Like Us Media, ABN 23 214 054 308)

Processing Times

Orders are processed and packed within 1-3 business days of purchase. During sale periods or high-demand launches, processing may take a little longer, and we'll let you know if there's a delay.

Domestic Shipping (Australia)

We ship Australia-wide via Australia Post. Estimated delivery times are shown at checkout and typically range from 3-10 business days depending on your location, once your order has been dispatched.

International Shipping

We also ship internationally to selected destinations. International delivery times vary by destination and are shown at checkout. Please note:

Any customs duties, import taxes, or fees charged by your country are the responsibility of the recipient and are not included in our shipping costs
International delivery estimates are provided by the carrier and are not guaranteed

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, and any active offers will be shown at checkout or on our homepage.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.

Delayed or Lost Packages

If your order hasn't arrived within the estimated timeframe, please check your tracking details first. If you're still concerned, contact us at hello@plumpuzzles.com with your order number and we'll help track it down.

Incorrect Addresses

Please double check your shipping address at checkout. We're unable to redirect a parcel once it has been dispatched. If a package is returned to us due to an incorrect address, we'll be in touch to arrange redelivery, and additional shipping costs may apply.