Refund policy

Plum Puzzles (People Like Us Media, ABN 23 214 054 308)

We want you to love your Plum Puzzles jigsaw. If something's not right, here's how returns and refunds work.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

To be eligible, your puzzle must be:

Unopened and unused, in its original packaging with the seal intact
In the same condition you received it
Accompanied by your order number or proof of purchase

Because we can't guarantee a full set of 1,000 pieces once a box has been opened, we're unable to accept returns on opened puzzles unless the item arrived damaged or faulty (see Damaged or Faulty Items below).

How to Start a Return

Email hello@plumpuzzles.com with your order number and the reason for your return. We'll confirm your return is eligible and provide return instructions.

Return Shipping

Return shipping is the buyer's responsibility. We recommend using a tracked shipping service, as we can't issue a refund for items lost in transit back to us.

Refunds

Once we receive and inspect your returned puzzle, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within a reasonable time. Original shipping costs are non-refundable.

Damaged or Faulty Items

If your puzzle arrives damaged, faulty, or missing pieces, contact us at hello@plumpuzzles.com within 30 days of delivery with photos of the issue. We'll arrange a replacement or refund at no cost to you.

This is in addition to, and does not limit, your rights under the Australian Consumer Law, which entitles you to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Goods also come with guarantees that cannot be excluded under Australian Consumer Law.

Sale Items

Puzzles purchased on sale or with a discount code are eligible for return under the same conditions above, unless stated otherwise at the time of purchase.